TERCCIndustrial insulation by TERUURequest a Quote
Process

From Inquiry to Dispatch

Share your equipment details first. Fit, materials, inspection and delivery are confirmed in the written quotation.

  1. 01

    Requirement intake

    TERCC role: Receive the inquiry, confirm the equipment type, quantity, intended use and the buyer's information status (drawing, photos or reference design).

    Partner factory role: No supplier involvement yet.

  2. 02

    CAD and specification review

    TERCC role: Organise dimensions, units, tolerances and service conditions into a reviewable specification; communicate and prepare CAD drawings where required.

    Partner factory role: Check the drawing for any clarification needed before fabrication.

  3. 03

    Supplier capability and material check

    TERCC role: Check whether a candidate supplier can address the geometry, materials and documentation requested, and record what is and is not evidenced.

    Partner factory role: Provide capability information and material declarations for review.

  4. 04

    Quotation and drawing approval

    TERCC role: Coordinate the technical basis of the quotation and obtain written buyer approval of the drawing and specification.

    Partner factory role: Supply the commercial basis for review where a supplier has been validated.

  5. 05

    Confirmed supplier production

    TERCC role: Place and track the order only after supplier validation and written drawing approval.

    Partner factory role: Carry out the actual cutting, sewing, assembly and fabrication work.

  6. 06

    Inspection within the agreed TERCC scope

    TERCC role: Check product quality within an agreed scope and keep the checkpoints traceable to the approved drawing.

    Partner factory role: Make the goods available for the agreed checks and address identified non-conformities.

  7. 07

    Packing and export handling

    TERCC role: Coordinate packing instructions and export documentation with the responsible parties.

    Partner factory role: Pack finished goods as agreed.

  8. 08

    Delivery tracking and follow-up

    TERCC role: Maintain written status updates and keep the inquiry record linked to the delivered items.

    Partner factory role: Provide dispatch information.

What a written quotation covers

We use the inquiry to clarify the specification and check supplier capability before issuing a firm quote or taking an order.

Technical scope and acceptance

  • Item, equipment tag, drawing revision, quantity and agreed dimensions.
  • Confirmed cover layers, thickness, fastening and operating limits for the proposed assembly.
  • Maintenance access and acceptance checks agreed before ordering.
  • Any required drawing or material change is submitted for written approval.

Price and delivery terms

  • Unit price, total, currency, validity and payment terms.
  • One-piece inquiries are welcome. The quotation confirms feasible quantity after design and supplier review.
  • Sample scope, cost and timing depend on the drawing, materials and required checks.
  • A 15–30 day factory dispatch window is a planning target for suitable orders, subject to written confirmation after drawing approval and agreed payment. The quotation lists dispatch and transit separately.
  • Basic protective export packing is quoted for the agreed route and handling conditions. Custom packing and freight are coordinated with the order.
  • Payment is by company-to-company bank transfer, on the terms in the written quotation.
  • Packing, freight, taxes and any sample or test charges shown as included, separate or pending.

Warranty and delivery issues

Warranty scope and duration are agreed for each order. If an item arrives incorrect or damaged, keep the packaging and send the order reference and photos of the item, label and packaging. We review the evidence and agree the remedy under the order terms, such as repair, replacement or credit.

The base quotation covers the simplest construction that meets the agreed service conditions and inspection scope. Additional requirements are priced separately when they affect materials, fit, testing or delivery.

Send your requirements →Get the measurement sheet

Dispatch, receipt and follow-up

Before dispatch

Agree the item tags, packing list and any inspection photos required for release. Confirm who provides shipment details under the order terms.

On receipt

Compare package count and item tags with the packing list. Keep the labels and packaging if an item is damaged, short or incorrect.

Report an issue

Send the order reference, affected item tags, photos and a short description so TERCC can review the issue under the agreed terms.

Prepare an order support email →
Order confirmation

Review the order before production

Review the drawing, material list and terms together. Production follows supplier confirmation and approval of the written scope.

Submit a requirement →Quality principles
BEFORE AN ORDER

Three written confirmations

  • The specification, units and drawing revision
  • The supplier capability and material information actually evidenced
  • The inspection scope, report format and commercial terms
Request a Quote →